As soon as your order has left our warehouse, you'll receive a shipping email with a link to track your parcel. If you've placed a large order, or you've ordered a Disney Partner Product, each parcel will have its own tracking number so bear this in mind when checking your emails (you might need to check your junk/spam folders).
Once your parcel is out for delivery, you'll receive a text message with a two hour window for when you can expect your parcel. If you're not at home to receive your delivery, you can reply to this and ask the courier to leave your parcel with a neighbour. Parcels may also be left in what the delivery driver deems a secure location, for example in a porch or outhouse, or by an enclosed area of your property.
If the courier delivered your parcel in a safe area, there'll be a note and photo on your tracking so you know where it's been left. If you aren’t home to receive your delivery, the courier may leave your parcel with a neighbour and email you a digital calling card. It may have also been left in what the delivery driver deems a secure location, for example in a porch or outhouse, or by a enclosed area of your property. You should be able to see this safe location on your tracking.
Orders placed on standard delivery
Orders placed on express delivery
Orders containing Disney Partner Products (custom tees/hoodies/mugs)
If your order was placed on standard delivery:
Orders placed on standard delivery will arrive within five working days. If your order hasn't arrived after this time, please check your tracking for any updates. You can see a breakdown of your tracking updates here.
The below table shows your parcel journey from order to delivery.
| What happens | Day |
| Order placed | 0 |
| Your order leaves the warehouse | 3 |
| Tracking updated | 3 |
| You receive your shipping confirmation | 3 |
| You receive your order | 5 |
If your order was placed on express delivery:
Orders placed on express delivery will arrive on the next working day, as long as you ordered before 4pm. If your order hasn't arrived after this time, please check your tracking for any updates. You can see a breakdown of your tracking updates here.
The below table shows your parcel journey from order to delivery.
| What happens | Day |
| Order placed | 0 |
| Your order leaves the warehouse | 0 |
| Tracking updated | 0 |
| You receive your shipping confirmation | 0 |
| You receive your order | 1 |
If your order contains Disney Partner Products
Disney Partner Products (custom tees/hoodies/mugs) take 10 working days to arrive. These items are shipped by Royal Mail, and will arrive separately from the rest of your order. You can track these items on the Royal Mail site.
If you haven’t received your order within 10 working days please click the button at the bottom of this page for further help.